Shipping policy
OVERVIEW
(One Shipping Option To Rule Them All)
As a freelance artist it's often hard to predict when I'll be wrestling deadlines, or when I'll just be pootling away with some inks (or just casually forging rings in the fires of Mount Doom). So to make it easier on all of us I've decided to try out offering only one shipping option on the webshop. For the UK it'll be first class Royal Mail or equivalent. For non-UK (overseas? but from whom?) it'll be airmail.
If this doesn't work for you (i.e. if you need it in a mad hurry and would like next day delivery, or if you're just happy to wait 4 weeks for surface mail), then contact us at webshop@doctorgeof.co.uk and we'll see what we can do (i.e. if I'm relatively free we'll see if there's a good next-day shipping option we can find, or we'll look into surface mail or other options together)
How are my item/s posted?
We post your item/s using Royal Mail first class post wherever possible. In some circumstances we use MyHermes as an alternative courier. For non-UK orders we use airmail wherever possible.
We may also split orders and send them in two parcels depending on size and content.
How soon will I receive my item/s?
We aim to process and ship your item/s within 7 working days, so, factoring in shipping time, we would expect UK orders to arrive between 7 to 10 days after placing your order and international orders to arrive within 10 to 14 days. Most orders will be shipped sooner than that, but we will contact you in the event of any delay that would longer. If you're unsure if your order should be with you by now, or you need your order sooner, then please do drop us an email at webshop@doctorgeof.co.uk .
Over bank holidays shipping times may be a little longer, however we will try our best to make you aware of the last shipping dates over the Christmas and New Year period.
Also some products are labelled as "Pre-order". If you have ordered a Pre-order product then shipping times will be specified in the product description.
Where do we ship?
Everywhere, we have customers in America and across Europe, shipping charges will vary but there is currently nowhere Doctor Geof can’t deliver his wares.
Do you do priority shipping?
Yes, but it depends on how busy we are. If you need your order in a hurry please do drop us an email at webshop@doctorgeof.co.uk
How will my items arrive?
We package all items carefully, small items like patches can be shipped in envelopes, which larger and fragile items are cosily wrapped in bubble wrap, so you get some extra fun on top of your new things.
All art prints are either sent in cardboard tubes or card mailers, both of which can be reused or recycled.
We may also split orders and send them in two parcels depending on size and content.
My order hasn't arrived, what should I do?
If you have any concerns please do email us at webshop@doctorgeof.co.uk
What is a "Pre-order" product and how does it affect shipping?
"Pre-order" products have not been manufactured yet, and as such cannot be shipped immediately. The shipping date will be specified in the product description. Offering "Pre-order" products allows us the freedom to make a better range of products, because we can then make better judgements about the quantity of a product we require, and also have the funds to pay for the manufacturing up front.
How do I contact you?
You can email Geof at webshop@doctorgeof.co.uk , which we should reply to in 3 to 5 working days